How Managed IT Services Can Work Best For Business

What does managed IT services mean?

Managed services is ongoing support provided by an IT service provider, for a fixed monthly fee. It involves proactive monitoring and maintenance along with user and device management, to keep IT systems operating at peak performance. It is designed to take the worry and hassle out of IT. Being part of a service level agreement means businesses know what outcomes to expect and how much it will cost.

What is included in managed services?

  • Help desk
  • Proactive support
  • Monitoring and maintenance
  • User management
  • Device management
  • Network security
  • Backups and disaster recovery
  • Asset management / tracking of equipment (age / specifications/ installed applications / user details / device location)
  • Account management
  • Faster and guaranteed response times
  • Documentation
  • Reporting


What is managed infrastructure?

Provides dedicated resources on high-grade, fail safe servers to support core business applications. Utilising managed infrastructure means businesses can take advantage of quality equipment in secure data centres, cutting capital costs, and saving on physical office space. It is commonly referred to as virtual hosting.

What is the difference between managed services and outsourcing?

Often used for ad hock IT tasks or short to medium term projects, outsourcing gives businesses access to specialist IT advice, planning and implementation. There is generally no ongoing support once the project is complete. Managed services refers to the hiring of a team of dedicated IT professionals who will run your IT department on your behalf. Providing ongoing support and maintenance, for a fixed monthly fee, its aim is to take the pressure off businesses by managing their day-to-day IT needs.

 What are the benefits of Managed IT Services?

Businesses that utilise managed IT services should experience the following benefits:

  • Proactive support – problems are identified before they happen
  • Peace of mind – concentrate on business rather than worrying about day-to-day IT issues
  • Improve IT efficiency – access to the latest technologies and innovative solutions
  • Minimise downtime – IT consistently operating at peak efficiency
  • Predicable monthly costs – no unexpected bills
  • Increased productivity – free up internal resources who are currently looking after IT tasks
  • Guaranteed outcomes & response times – set out as part of a service level agreement


How much do managed IT services cost?

Costs can vary based on the complexity and size of the IT environment, but generally speaking, a managed service agreement ranges between $80 -$150 per user, per month.

What are managed solutions?

Typically, a business solution that is administered by a third party. Managed solutions include ongoing services like support, updates and monitoring. TechPath managed solutions include Managed IT, Managed Backup, Managed Antivirus, Cloud PBX, Cloud Antivirus and Cloud Desktop.

What do managed service providers do?

Managed service providers take the pressure off businesses by managing their day-to-day IT needs. Support and ongoing monitoring and maintenance work is usually completely remotely, with scheduled onsite visits often used for relationship building, answering staff questions, and IT improvement discussions.

What should I look for in a MSP?

A managed service provider will play a vital role in your entire organisation, so it is important to check they are suitable for your requirements. Look for a company that has a strong track record and is familiar with your industry. Basing your decision purely on costs may not land you with the best business partner, so take the time to determine the real cost of IT to your organisation and use this a basis to calculate what you are willing to spend.

 How long does it take to change managed service providers?

Once you have selected a MSP, it generally takes around 30 to 45 days to transition to your new provider. The process involves gathering relevant information, the creation of network diagrams and other documentation, and there may also be some extra work required to get your site up to best practice. It is important to ensure your previous provider no longer has access to your systems.

TechPath provides high quality IT solutions that make businesses be more successful. We are passionate about understanding
the needs and business goals of our customers so we can truly align with them, to help them achieve more!

 

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“We enjoy strongly performing and reliable IT systems that enable us to concentrate on running the business, without worrying about the demands of day-to-day IT management. We would recommend TechPath as a competent and trustworthy IT service provider anytime.”

Scott Stephens, Multotec