We hear a lot in the IT world about efficiency. In fact, you’d be hard pushed to find a brochure or media release that didn’t use the word at least once. It is a worthy aim; we all want to do things better, smarter, but with less effort. There’s a saying that ‘efficiency is intelligent laziness’. While I don’t see it as lazy to seek improved outcomes for equal or less effort, I see it as a necessary part of delivering more.