For IT managers, presenting to a C-level audience is unlike any other situation, and it is important to understand how to handle it to get a strategy across the line. Senior executives don’t have a lot of time and make a lot of high-stake decisions, making a meeting with them a precious commodity. You have a lot to say and IT is crucial to the smooth running of any business, but it is imperative you get right to the pain point and push why this strategy should be important to them while you have their attention.
New digital tools are making it easier for businesses to transition from overflowing filing cabinets to organised online formats. But is your company ready to take the leap?
Here are our top 10 reasons to go paperless.
Managing costs would have to be one of the most common challenges discussed when we meet clients. No matter how frugal you are, how well you educate staff, costs of many essentials continue to rise – but putting up your own prices may make you less competitive. Many of the businesses we work with are seeking a fresh perspective on how they can use technology to keep costs under control – and there are many ways we can help. One of the easiest, though, is also the most often overlooked.
EX? No, we are not talking about your previous significant other who always forgot to unpack the dishwasher or take out the bins. We are talking about Employee Experience.
The experience your employees have from the moment they first interact with your company’s recruiter, right through to their departure, is a collective series of emotional interactions the service industry has coined with the term ‘EX’.
The greater the role of technology in business operations, the higher the priority must be for the IT department to plan for the unexpected. Given that today’s organisations depend on IT to an unprecedented level, regular review and testing of the disaster recovery (DR) plan makes sense. But what should be on the plan?
Delivering a better customer experience begins with engaged employees, however finding the perfect work life balance can be challenging for many companies.
Connectivity is one of the most often overlooked aspects of cloud strategies. In the excitement about all the opportunities and efficiencies – and there are many – the focus is on choosing the right cloud mix. It should be – but without dependable, fast internet, cloud dependency can land you quickly back down to earth.
You’re in a rush. Budget forecasts must be completed, emails answered, you skipped lunch, and there’s a niggling problem with backups you need to address. Oh, and you want to leave on time to make it to your child’s big footy game. If there never seems to be enough hours in the day, you’re not alone.
In an ideal world, no hacker would ever breach your defences, and you’d happily go about your business without having to think about recovering from cyber-security events. The real world isn’t like that. 62% of businesses are attacked at least weekly, with one in ten being hit every hour or continuously1. In the game of cat-and-mouse between hackers and the organisations they target, there are no guarantees.
Hot on the heels of Australia’s own data protection laws, the European Union has implemented its own, very stringent legislation on May 25th. Think the European Union General Data Protection Regulation (GDPR) doesn’t affect businesses on the opposite side of the world? Think again. The GDPR has the power to reach around the world and back again.
Technology vendors are competing more intensely than ever for the business dollar, which should be good news for buyers. The battlefield is marked by new features, designed to make business easier and more efficient. With 5-10 features added each week to essentials such as Office 365, though, who has time to keep up?
Whether you’ve been in the workplace for decades, or are among the new crop of tech-savvy employees, you are probably finding yourself in the midst of massive upheaval. Organisations are updating, and in this brave new digitised world, the skills that were essential just a few years ago may be losing their appeal. So, what abilities will you need to master for 2020?
Technology never ceases to amaze. Almost daily, there is another exciting breakthrough. We know more about ourselves and our world than ever, we work smarter, we connect with faraway family and friends, and we have the power to make smarter use of resources.
Implementing a customer experience program within an organisation can be a huge shake up for employees. It uses processes that involve thoroughly looking at the way team members conduct everyday business and often raises the question ‘could we be doing things better?’
Most of us remember the movie ‘What Women Want,’ starring Mel Gibson. Nick a chauvinistic sales executive miraculously gains the ability to hear women’s thoughts. He uses this insight to tailor the way he interacts with women, and to help his relationship with his teenage daughter, But it has a single flaw…
It has taken a while, but a social shift is taking hold in Australia. Working from home is becoming more commonplace than ever, and has – largely – lost the association with taking it easy. This is because flexible working is now clearly connected with productivity gains.
Customer intelligence may be a new concept to many but it is just as quickly becoming a hot topic in a wide range of industries. As customers become more informed, the balance of power has shifted and priority now lies on a greater understanding of expectations.
To say the IT industry has moved rapidly over the years is an understatement. TechPath’s Troy Adams has made it through the ups and downs of the Australian tech industry, giving him an experienced viewpoint shared by few others.
What a wild ride the past seven weeks have been. After a complete demolition of the existing interior, we have fully prepped our new office space for the bigger ticket installations.
Demolition has begun and we are getting to the crux of the decision making in regards to fit-out design. One of the concepts that we took on board very early in the planning stages was an architecturally inspired staircase.
There’s a point that every growing business reaches. The office is bursting at the seams. Staff are working out of meeting rooms, and you have even claimed space in the office next door. Maybe a slight exaggeration, but moving office is daunting, and can be put off too long.
The arrival of NBN will see the retirement of Telstra copper services, and the changes will impact many businesses.
It can be one of the most isolated jobs in any business. Even right there in a full office, there may be only one or two other IT staff, or you may even be the only one in the whole building who knows a server from a switch.
What do our customers really want? It’s the burning question asked by many companies, and the truth is, unless we ask we will never know.
Managing your business technology can be challenging at the best of times, but office moves add a whole new level of complication. With the right planning, you can make the transition run smoothly – so that your business doesn’t miss a beat.
Many businesses focus on the cost savings, but there are so many other benefits that come with a cloud based phone system. Here are 10 very good reasons you should consider moving your communications to the cloud.
Stay focused, happy, and get more out of your day with our 10 tips to stay healthy in the workplace.
Think back to your last few interactions as a customer. Were they via social media? Instant message? Email? These options are terrific for quick, simple communications, but for the most important interactions, nothing beats the immediacy of a phone call.
It might sound strange, but one of the most common causes of business failure is success. Or at least, not having systems that cope with the growth that success brings. This is where an enterprise resource planning system (ERP) can come in.
Whether you embrace the tradition of making resolutions, or avoid the hordes rushing to sign up at the gym, the beginning of a year is a great time to take stock. But it isn’t just our personal goals that sometimes benefit from a rethink. Now is a great time to accelerate your business results with these new year technology tips.