Whether you’ve been in the workplace for decades, or are among the new crop of tech-savvy employees, you are probably finding yourself in the midst of massive upheaval. Organisations are updating, and in this brave new digitised world, the skills that were essential just a few years ago may be losing their appeal. So, what abilities will you need to master for 2020?
In business, there is something to be said for reaching out to do the right thing, not merely the minimum acceptable. That is the case with new Notifiable Data Breach (NDB) laws introduced in Australia this year. The renewed focus on data protection is welcome, and it will go some way to making us all safer online, but we should always do more to prevent breaches.
Technology never ceases to amaze. Almost daily, there is another exciting breakthrough. We know more about ourselves and our world than ever, we work smarter, we connect with faraway family and friends, and we have the power to make smarter use of resources.
Implementing a customer experience program within an organisation can be a huge shake up for employees. It uses processes that involve thoroughly looking at the way team members conduct everyday business and often raises the question ‘could we be doing things better?’
Most of us remember the movie ‘What Women Want,’ starring Mel Gibson. Nick a chauvinistic sales executive miraculously gains the ability to hear women’s thoughts. He uses this insight to tailor the way he interacts with women, and to help his relationship with his teenage daughter, But it has a single flaw…
It has taken a while, but a social shift is taking hold in Australia. Working from home is becoming more commonplace than ever, and has – largely – lost the association with taking it easy. This is because flexible working is now clearly connected with productivity gains.
Customer intelligence may be a new concept to many but it is just as quickly becoming a hot topic in a wide range of industries. As customers become more informed, the balance of power has shifted and priority now lies on a greater understanding of expectations.
With massive, repeated ransomware attacks making news, and cyber-crime increasing rapidly, you’ve probably heard about the need for strong passwords. But the new breed of cyber-criminals are smart, organised, and very convincing; even the well-educated have been caught out. So, are strong passwords enough?
To say the IT industry has moved rapidly over the years is an understatement. TechPath’s Troy Adams has made it through the ups and downs of the Australian tech industry, giving him an experienced viewpoint shared by few others.
It seems like a legitimate request. A supplier invoice notifies you of a change of bank details. You update your system and make the payment. The invoice looks like any other – seems legit, right? Yet this can be all it takes to become the victim of fraud.