Customer intelligence may be a new concept to many but it is just as quickly becoming a hot topic in a wide range of industries. As customers become more informed, the balance of power has shifted and priority now lies on a greater understanding of expectations.
With massive, repeated ransomware attacks making news, and cyber-crime increasing rapidly, you’ve probably heard about the need for strong passwords. But the new breed of cyber-criminals are smart, organised, and very convincing; even the well-educated have been caught out. So, are strong passwords enough?
To say the IT industry has moved rapidly over the years is an understatement. TechPath’s Troy Adams has made it through the ups and downs of the Australian tech industry, giving him an experienced viewpoint shared by few others.
It seems like a legitimate request. A supplier invoice notifies you of a change of bank details. You update your system and make the payment. The invoice looks like any other – seems legit, right? Yet this can be all it takes to become the victim of fraud.
What a wild ride the past seven weeks have been. After a complete demolition of the existing interior, we have fully prepped our new office space for the bigger ticket installations.
26 hours in airports, double booked flights, 42-degree heat and 24,000 steps a day: It can only be the week of the Black Hat and DEFCON conference. I attended the largest information security conference to discuss the current trends and issues facing the industry.
All types of school, every university and college, have long shared a challenge: how do we meet the unique learning needs of a diverse range of abilities and learning types?
Demolition has begun and we are getting to the crux of the decision making in regards to fit-out design. One of the concepts that we took on board very early in the planning stages was an architecturally inspired staircase.
There’s a point that every growing business reaches. The office is bursting at the seams. Staff are working out of meeting rooms, and you have even claimed space in the office next door. Maybe a slight exaggeration, but moving office is daunting, and can be put off too long.
The arrival of NBN will see the retirement of Telstra copper services, and the changes will impact many businesses.
It can be one of the most isolated jobs in any business. Even right there in a full office, there may be only one or two other IT staff, or you may even be the only one in the whole building who knows a server from a switch.
What do our customers really want? It’s the burning question asked by many companies, and the truth is, unless we ask we will never know.
When technology leaders Dell and EMC came together, a global technology powerhouse was born. In fact, 98% of Fortune 500 companies have Dell EMC products in their IT environment, and chances are, so do you.
A wide spread ransomware campaign, known as WannaCry, has impacted organisations globally over the weekend.
In a time when new cyber risks emerge by the minute, a single line of defence no longer offers enough protection. Smart businesses need to look at a layered security approach.
Managing your business technology can be challenging at the best of times, but office moves add a whole new level of complication. With the right planning, you can make the transition run smoothly – so that your business doesn’t miss a beat.
Large or small, all businesses are vulnerable to security threats. Here we list five very good reasons why all organisations need the very best anti-virus solution.
Protecting users against spam can offer significant productivity gains. Spam can seriously impact efficiency and frustrate workers who depend on efficient email communications. Having an effective spam filtering program in place is vital in today’s business environment.
Cyber security is a major concern for many Australian businesses. With attacks becoming more frequent and increasingly sophisticated, the online choices our employees make are more significant than ever. Having appropriate IT systems in place is essential, however, often overlooked is user awareness, which can make all the difference in protecting your organisation.
Many businesses focus on the cost savings, but there are so many other benefits that come with a cloud based phone system. Here are 10 very good reasons you should consider moving your communications to the cloud.
Stay focused, happy, and get more out of your day with our 10 tips to stay healthy in the workplace.
Think back to your last few interactions as a customer. Were they via social media? Instant message? Email? These options are terrific for quick, simple communications, but for the most important interactions, nothing beats the immediacy of a phone call.
It might sound strange, but one of the most common causes of business failure is success. Or at least, not having systems that cope with the growth that success brings. This is where an enterprise resource planning system (ERP) can come in.
Whether you embrace the tradition of making resolutions, or avoid the hordes rushing to sign up at the gym, the beginning of a year is a great time to take stock. But it isn’t just our personal goals that sometimes benefit from a rethink. Now is a great time to accelerate your business results with these new year technology tips.
It is no surprise cybersecurity has become a major concern for businesses over the last few years. Hackers are penetrating organisations with increased frequency and sophistication, and it is more important than ever to have advanced security measures in place.
Some changes, no matter how beneficial, can be challenging. Others, with the right knowledge, can be surprisingly simple. Switching to Office 365 falls firmly into the latter. As with any business change, the more you know, the more you gain.
It would be easy to think that only the big-name organisations are targets for cyber criminals, but in today’s environment, no business can afford to take a chance – and they don’t have to. The best practices of the world’s most secure organisations can translate into methods that work for all kinds of workplaces.
It is like buying a classic car and then locking it away in a garage to gather dust. Businesses create massive amounts of data, spend a sizeable chunk of cash storing it – but how many are tapping into the goldmine of big data they have stashed away in their datacentres?
It would be easy to dismiss the value of conducting a thorough IT audit. After all, you spend forty hours per week focussed on your environment already – well, maybe more like fifty – so you’d probably notice if anything was wrong, right?
It is safe to say that performance is one of the constant preoccupations of those working in IT. It can feel like a never-ending problem. Just as you solve one bottleneck, another emerges, like an eternal game of ‘whack-a-rat’.