TechPath Case Study – Reducing Phone and Internet Costs

Managing costs would have to be one of the most common challenges discussed when we meet clients. No matter how frugal you are, how well you educate staff, costs of many essentials continue to rise – but putting up your own prices may make you less competitive. Many of the businesses we work with are seeking a fresh perspective on how they can use technology to keep costs under control – and there are many ways we can help. One of the easiest, though, is also the most often overlooked.

EX What? Why Employee Experience is Essential

EX? No, we are not talking about your previous significant other who always forgot to unpack the dishwasher or take out the bins. We are talking about Employee Experience.

The experience your employees have from the moment they first interact with your company’s recruiter, right through to their departure, is a collective series of emotional interactions the service industry has coined with the term ‘EX’.